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SHOPPING INFORMATION

What Shipping Methods Are Available?

We ship via USPS First Class. All shipments include tracking. 

Do You Ship Internationally?

We ship internationally on a case-by-case basis. 

How Long Will It Take To Get My Package?

If your item is in stock, we will ship it within 7 business days. If your item needs to be created from scratch, we are at the mercy of the kiln. Most shipments for fresh-outta-kiln orders are made within 14 business days, but could take up to 1 month.  

PAYMENT INFORMATION

What Payment Methods Are Accepted?

All payments are processed securely by PayPal. Here are some of the ways that PayPal keeps your information secure.  
If you do not have a PayPal account, PayPal makes it easy to pay with your credit card through their secure checkout.

ORDERS AND RETURNS

How do I place an Order?

  1. Go to our shop page and click on the item you like.
  2. Select quantity, click add to cart.
  3. When you are ready to check out, click on the shopping cart icon in the top right corner of the website. 
  4. Click proceed to checkout.
  5. Enter your billing address and contact info.
  6. Click proceed to PayPal.
  7. Paypal takes care of the rest!

How Can I Cancel Or Change My Order?

Please contact us directly with any changes to your order or cancellations. We’ll work it out!

Do I need an account to place an order?

No. You do not need an account to place an order. Leave the ‘create an account’ checkbox empty and continue to PayPal. 

How Do I Track My Order?

If you have an account with us, simply go to my account, log in, and click “view” under “recent orders”. This will provide the latest details pertaining to your order.  

If you do not have an account with us, or if you have any other questions about your order, simply contact us directly. We’ll figure it out! 

How Can I Return a Product?

We will refund or exchange any item if you are not fully satisfied with your purchase. In some cases you may have to pay shipping.

Still stumped? Hit us up directly…